COPPA Compliance

Our Child Safety & COPPA Compliance Policy

1. Commitment to Child Safety

We are committed to providing a safe, secure, and respectful online learning environment for all students, especially children under the age of 13. Protecting children’s privacy, safety, and well-being is a top priority, and all services are delivered in compliance with applicable US child protection laws, including the Children’s Online Privacy Protection Act (COPPA).

2. COPPA Compliance (Children Under 13)

In accordance with COPPA regulations:

  • We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.

    • Parents or legal guardians must provide explicit consent before a child under 13 can:

  • Register on the platform
  • Attend online tutoring sessions
  • Share any personal information

    • Personal information includes, but is not limited to:

  • Child’s name
  • Email address
  • Contact details
  • School or grade information
  • Audio, video, or chat content from sessions

3. Parental Consent & Rights

Parents or legal guardians have the right to:

  • Review the personal information collected about their child
  • Request correction or deletion of their child’s data
  • Withdraw consent at any time
  • Request discontinuation of services

Requests can be made via our official support email or communication channel.

4. Use of Student Information

  • Student information is collected only for educational and operational purposes, such as scheduling classes, delivering tutoring sessions, and communicating progress updates to parents.
  • We do not sell, rent, or share children’s personal information with third parties for marketing or advertising purposes.
  • Information is shared only with authorized staff or tutors strictly on a need-to-know basis.

5. Online Class Safety Measures

To ensure a safe learning environment:

  • All tutors undergo screening and verification before being allowed to teach.
  • One-on-one and group sessions are conducted via secure, monitored platforms.

    • Tutors are strictly prohibited from:

  • Contacting students outside approved platforms
  • Requesting personal contact details
  • Engaging in inappropriate conversations or behavior

6. Session Monitoring & Recording

  • Tutoring sessions may be monitored or recorded for quality assurance, safety, and training purposes.
  • Recordings are securely stored and accessed only by authorized personnel
  • Parents will be informed if sessions are recorded and may request access where applicable.

7. Code of Conduct

All tutors, staff, students, and parents are required to adhere to a strict Code of Conduct, which includes:

  • Respectful communication
  • Professional behavior at all times
  • Zero tolerance for harassment, abuse, or inappropriate content

    • Any violation may result in immediate suspension or termination of services.

    8. Reporting & Escalation

    By enrolling in our tutoring services and completing payment, parents and students confirm that they have read, understood, and agreed to this Refund & Cancellation Policy.

  • Safety concerns
  • Inappropriate behavior
  • Privacy or data protection issues

    • Reports will be taken seriously, investigated promptly, and appropriate action will be taken.

    9. Data Security

    We use reasonable administrative, technical, and physical safeguards to protect children’s personal information against unauthorized access, misuse, or disclosure.

    10. Policy Updates

    This policy may be updated periodically to reflect changes in legal requirements or operational practices. Updates will be communicated to parents, and continued use of services constitutes acceptance of the updated policy.

    11. Contact Information

    For questions regarding child safety, COPPA compliance, or parental rights, parents may contact us via our official support channel.